Delivery Information

Order processing

Please allow 1-2 working days for the processing of your order.  In case of any extra delay for whatever reason comes up, the customer will be notified the same day that the order is placed.

Delivery of our products

General policy : We ship orders using the Greek Postal service named 'ELTA'

ELTA Post service delivers to all over the world. We offer the following shipping methods :

  • Domestic - to Greece only
  • International to Zone 1 Europe
  • International to Zone 2 Europe and all other countried in the world.

For all these destinations we use simple shipping method which includes tracking number.  Most of the times you can follow the journey of your package with that track number until the package arraive at the destination.  It has been observed that some times the tracking information is not sufficient and this has to do with the destination country post service company.  In those cases JEL cannot take the responsibility to find a missing package or to refund it.  It is the responsibility of the buyer to ask the post office and provide the tracking number that JEL has issued when the package was shipped. 

Delivery times : Registered packages with ELTA can take between 1 to 6 weeks to arrive at the destination.  Usually it takes 1 week for domestic (Greece) parcels, 2-3 weeks for a parcel sent to Europe and up to 3-4 weeks for countried outside Europe.  Time varies and it is something that JEL cannot specify in advance.  A tracking number is always provided and the customer can follow the pakcage at ELTA's tracking page.  http://www.elta.gr/en-us/personal/tracktrace.aspx

 

Pickup from Store

You may visit and pickup your items from our store.  Because our store is a warehouse based site, you will need to contact us via the contact form at the bottom of the e-shop or via telephone to arrange the time of your visit.  If you visit our store in person you can also pay in cash.  In that case you may complete your order with 'bank transfer' type of payment and inform us that you are paying in person in cash.

 

 

 

 
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